Frequently Asked Questions

How do I access eBooks?

Visit our eBook platform via this link - Dunedin Public Libraries - eBook catalogue.

There are also links to the eBook platform on our homepage and the Digital Resources section of our website.

How many purchased eBooks are there in the collection?

As of November 1st 2013 there were 1835. The library will purchase titles in this new format, as they become available and if they fit our collection development profile, via our eBook supplier, Wheelers. The service and eBook numbers will grow over time.

Can you borrow eBooks online from home?

Yes. You are able to download eBooks for free in to your PC/Laptop, apple device or eReader as long as you have the appropriate application installed (Adobe Digital Editions for PC/Laptop, Bluefire Reader for iPhone, iPad etc.)

You can get Help assistance on the eBook platform via Help tab and within that explore the Overview, Guides, FAQs and Apps tabs.

Do you have to take your eReader / Device to the library?

No.

How is an eBook 'checked out' - will a librarian have to assist me with this?

No, this is something you can do yourself although we're very happy to answer your questions. To 'check out' an item identify which book you want to read, click on the ‘View’ button and then this will lead you through the checkout process.

What system is in place to manage eBooks lent out and stored on library members devices?

Our eBooks are encrypted with DRM (digital rights management) software. Once the loan period is ended the eBook is tagged ‘Expired’ and is no longer readable on your device.

Can I return my eBook early?

Yes, this can be done through your eBook application reader such as Adobe Digital Editions or BlueFire Reader etc.

  • Adobe Digital Editions - Put the cursor over the title you want to return, an 'Item Options' arrow will appear to the left of it. Click on the arrow and select 'Return Borrowed Item', click yes to return title. There is a visual walkthrough available for you to look at.
  • BlueFire Reader - Find the title that you would like to return and view the details of the page by clicking on the arrow next to the title. Select 'Return eBook'.

Will there be a cost with borrowing all eBooks or will only certain titles come with a charge?

At the moment all eBbooks are free. We may offer some duplicate high demand titles in the future (Hot Picks) at a cost of $5.00.

When will eBooks be available for borrowing?

They are available now.

Will there be a certain time-frame for borrowing an eBook?

You will be able to borrow them for two weeks.

Will there be waiting lists for eBooks or will the library be able to provide multiple copies?

If another customer already has the eBook you want you will have to wait for it to become available again. The beauty is customers cannot keep a title overdue. When it is due the title is tagged ‘Expired’ and is no longer readable by the customer. It is then immediately available for the next customer.

Can I put a HOLD on an eBook?

Yes. If a title is unavailable you can place a hold on it by clicking on “Reserve Now”. There is no charge for this service.

How many eBooks can I borrow at once?

Three, except if they are Project Gutenberg books which have no borrowing limits.

What are Project Gutenberg Books?

A volunteer effort to digitize and archive cultural works, to "encourage the creation and distribution of eBooks". Founded in 1971 by Michael S. Hart, it is the oldest digital library.

Most of the items in its collection are the full texts of public domain books. The project tries to make these as free as possible, in long-lasting, open formats that can be used on almost any computer. As of November 2011, Project Gutenberg claimed over 38,000 items in its collection.

Can I get Project Gutenberg Books?

Yes we have 769 books that have been loaded on to our eBook portal.

What is the difference between ‘View’ and ‘Free’ against a title?

‘Free’ is associated with Gutenberg Books, ‘View’ is associated with books the library has purchased and made available to its customers.

Is there a separate list of ‘Available Now’ eBooks?

No, but titles that are unavailable are “greyed” out when they appear in the lists, allowing you to easily distinguish them from those that are available.

Why are there no Harper Collins titles?

Harper Collins has put a 26 loan limit on eBooks. Many libraries, including Dunedin Public Libraries, around the world disapprove of this limit and therefore don’t offer Harper Collins titles in electronic format.

Can we download audiobooks?

If you are interested in audiobooks please visit our e-Audiobooks site

Can we use the South Island Downloadable Zone?

Yes, if you are a member of Dunedin Public Libraries you may register for reciprocal membership of one or more of the following libraries: Southland, Invercargill, Clutha, Gore, Queenstown Lakes, Central Otago.