ELibrary - FAQ

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Need help using our digital services? Check out these articles for some tips:

BorrowBox eBooks & eAudio

New Zealand, Australian and international titles

  • App: BorrowBox
  • Issue period: 3 weeks
  • Issue Limit: 6 eBooks and 6 eAudiobooks (reserves count towards issues total)
  • Renewals: Yes, providing there are no holds
  • Return early: Yes, through your "My Account" page or in the mobile app
  • Reserves: Yes.  Customer notified by email. Can set to download automatically when reserved item is available
  • Required eBook and Audiobook Software: PC – all eBooks:  Adobe Digital Editions.
  • Required eBook and Audiobook Software: Audiobooks - download to most MP3 players, iOS using iTunes, and to Kindle Fire
  • Compatibility – operating systems: Computer – All operating systems
  • Compatibility – operating systems: Mobile – BorrowBox compatible with Android and iOS only.
  • Compatibility – browsers: All
  • Compatibility – devices: Computer – Most eReaders except for Kindle (Kindle Fire ok)
  • Compatibility – devices: Mobile – Mobile devices compatible with iOS and Android software.
  • Adobe ID required: Computer – Yes, for eBooks
  • Adobe ID required: No for Audiobooks.
  • Adobe ID required: Mobile – No for eBooks or eAudiobooks
  • Previews: Computer – Yes for all eBooks and eAudiobooks
  • Previews: Mobile – Yes for all eBooks and eAudiobooks
  • User history available: Yes
  • Overseas access: You can access BorrowBox from overseas as long as you have your library log-in information – library card number and PIN


Ulverscroft e-Audio

British and other international authors

  • App: uLIBRARY
  • Issue period: 2 weeks
  • Issue Limit: 4 eAudiobooks plus max 2 reserves
  • Renewals: Yes, providing there are no holds
  • Return early: Yes, through your "My Account" page or in the mobile app. Return button only appears the day after the loan is issued
  • Reserves: Yes.  Customer notified by email
  • Compatibility – browsers: All
  • Compatibility – devices: Mobile – Mobile devices compatible with iOS and Android software
  • Previews: Computer – Yes for all eAudiobooks
  • Previews: Mobile – Yes for all eAudiobooks
  • User history available: Yes
  • Overseas access: You can access uLibrary from overseas as long as you have your library log-in information – library card number and PIN


RomanceBookCloud

American authors

  • App: RomanceBookCloud
  • Issue period: No checkouts needed
  • Issue Limit: No limit
  • Renewals: N/A
  • Return early: N/A
  • Reserves: No. Customers can read the same book simultaneously.
  • Required eBook and Audiobook Software: No software downloads required
  • Compatibility – operating systems: Computer – All operating systems
  • Compatibility – operating systems:  Mobile - BookCloudRomance compatible with iOS only
  • Compatibility – browsers: Chrome, Safari or Firefox
  • Adobe ID required: No
  • Previews: Computer – Yes for all eBooks
  • Overseas access: you can access Romance Book Cloud from anywhere in the world with your login details. Note that if using a mobile, you can only access with IOS compatible phones